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Privacy Policy

Last Updated: April 7, 2021

 

This Privacy Policy explains the ways in which Colombia Crest Gold, hereby referred to as “we,” “us,” or “our” collects, uses, and shares data obtained through our website www.colombiacrestgold.com or when you otherwise interact with our “Services”.

 

Our policy is subject to change from time to time. In the event we do make changes, the revision of the date at the top of this policy will serve to notify you of such changes. In some instances, we may provide additional notification through direct contact with you or including information regarding these changes on our homepage. You may stay informed about our policies and practices and the options by accessing this page and reviewing the current policy.

 

Information Collection

Information You Directly Provide Us

 

When you create an account and engage with our services in ways including but not limited to writing reviews, answering questions, providing voluntary information, or other forms of direct communication with our Services, we collect this information. Directly provided information includes your name, home address, email address, phone number and other contact information you voluntarily share with us. 



Regarding Customer Reviews

Please be informed, any information you voluntarily share through the Service, such as a customer review, is visible to the public. Information that is visible to the public has the potential to be collected by and used by third party services without our knowledge or permission. Thus, we advise you not to disclose personal information. Please review our Terms of Use for additional user guidelines.






Information We Collect from Other Sources

Accessing our services through a social media platform may grant us access to particular information on said social media platform. If you log in or sign up for our services through a social media site, we may be granted access to information including but not limited to your name, public information displayed on the social media site, contacts and friends lists, or other personal information as determined by the specific social media platform’s data privacy policy. Please consider these policies and your privacy settings when accessing our services through a social media site.



Additionally, we may use third parties to collect your demographic information. This information may include but is not limited to data brokers, contact list providers, or other services available to the public, or companies with whom you have business partnerships including those which receive Colombia Crest Gold referrals. The collected information may include names, place of residence or business, contact information, and order or account number. 



Automatically Collected Information

We automatically collect information about you when you access and use our services. This information includes:

 

Login Information: We collect data regarding your use of the Services, such as the type browser and application version you use, time of access, viewed pages, time spent on pages, clicks, technical error occurrences on website, IP address and the page you visited previous to accessing our Services.

 

Device Information: We collect information about the device or devices you use to access our Services. This information can include device model, operating system and version, device-specific features, and mobile network information.

 

Cookies and Other Tracking Technologies: We collect this information through the use of different technologies, such technologies include cookies, pixels and local storage. These technologies can be implemented by us or a third party. For your awareness, cookies are small files of data which are  stored on your hard drive or in a device’s memory. Cookies are used to improve our Services and your experience, decipher which features of our Services are well liked, and quantify visits to our site or a specific page on our site. Pixels are electronic images that may be used in our Services or emails to assist with the delivery of cookies, quantify visits and provide data-driven insights on usage and the effectiveness of our advertising initiatives. Local shared objects are stored on your device and used to deliver visual data, or collect information for analytical purposes. For more information about cookies and trackers or to learn how you can disable them, please review “Your Choices” below or visit our Cookies Policy.

 

Information Usage

We collect information to ensure and improve quality service. Also, we may use collected information for the following purposes:

 

Send updates, alerts, customer support, and routine service messages so we can respond to feedback and requests;

 

Communicate important updates regarding Colombia Crest Gold’s offerings, these include: product and service announcements, services, special offers, upcoming events and any correspondence we believe is applicable to our users;

 

Retrieve analytics related to use of our services;

 

Monitor and prevent security issues or fraud and illegalities in an effort to protect Colombia Crest Gold’s rights and property and the rights and property of others;

 

Create personalized experiences and improve our services including advertisements and content tailored to your interested and profile information;

 

Conduct sweepstakes and rewards for our users;

 

Maintain a positive user experience and make site improvements as needed;

 

Maintain a customer’s right to free speech or ensure other rights;

Respect the law and uphold our legal obligations; and

 

Execute any additional purposes which are described to you at the time of data collection.

 

Information Sharing

We may share the information we receive about you as detailed in our Privacy Policy, or in the following ways: 

 

We may share the information we receive about you with our service providers when they need to access this information to provide services or perform duties on our behalf.

 

The consumer reviews you share with us may be shared with the entities described in said reviews. These entities may include our business affiliates and they may be granted access to share these consumer reviews on their platforms. 



We may also share information including your name and, in some cases, your contact information such as your email address, full name, address, or phone number. This information can be derived from the comments you post on our website, forms you complete, and other correspondence with our business partners, who may intend to use those submissions for analytical and marketing initiatives.

 

At our discretion, and in the event of warranted legal compliance, we may disclose information if we believe we are legally required to do so. 

These instances include but are not limited to subpoenas, courts orders or requests by government authorities, law enforcement, court, or regulatory authorities. Please be advised, these instances include lawful requests by public authorities to meet national security or law enforcement requirements.

 

Also, we may be prompted to share information if we deem your actions are in violation of our policies or user agreements, in an effort to the rights, property, and security of Colombia Crest Gold or other involved parties.

 

Please be advised, as we continually grow our business, we may acquire, sell, merge, or partner with other businesses. These activities include the buying or selling of some or all of our assets. In the occurrence of such discussions, negotiations, or transactions, we may share user information. 

 

We may share information between and among Colombia Crest Gold and our current and future partners, affiliates, subsidiaries and other companies as determined by common control or ownership.

 

We may share your information when you, otherwise, grant us your permission.

 

Online Data Analytics and Personalized Advertising

We may permit additional companies to provide analytical services and deliver advertisements on our behalf across the internet and in applications. These service providers and services may use cookies, web beacons, device identifiers and other technologies for the purposes of information collection regarding your use of the Services and other websites and applications. Collected information may include your IP address, web browser, mobile network information, viewed pages, time spent on pages or in apps, links clicked and conversion metrics. This collected data may be used by us and others for purposes including but not limited to analyzing and tracking data, assessing the efficacy of specific content, delivering personalized advertising and content as determined by your interests on our Services and other websites, and in an effort to better understand your online activity and user engagement.

 

To learn more about interest-based ads, or to opt out of sharing your web browsing information for behavioral advertising purposes, please visit www.aboutads.info/choices. Review your device settings and features as you may have a “Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ads Personalization” on Android which allows you to opt out of information collection through certain apps used for behavioral advertising purposes.

 

To opt-out of cookies or other information trackers, please review ‘Your Choices’ below or read our Cookies Policy.

 

Links

The Services may contain links to outside websites and services. Please be advised, we maintain no responsibility for the privacy policy or other practices of other sites and services linked to or from our Services, nor do we hold any responsibility for information or content available on other linked sites or services. 

 

Security

Data security is of the utmost importance to us. We use reasonable measures in an effort to protect information about you from disappearance, theft, misuse, and unauthorized access, disclosure, changes, and destruction. 

 

Transfer of Information to the United States

The Services are hosted in the United States. Therefore, we and our service providers may transfer your information to, or store or access it in jurisdictions that may not provide exacting levels of data protection or data collection regulations as your home-based jurisdiction. We will take adequate precaution to ensure your personal data has an equivalent level of protection in the jurisdictions in which we process it.

 

When personal data is transferred from the European Union or Switzerland to the United States, we comply with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data transferred from the European Union and Switzerland to the United States, respectively. Colombiacrestgold.com has certified and agreed to the Department of Commerce that it complies with these Privacy Shield Principles. Please visit the Privacy Shield program to learn more.  You can view our certification at: https://www.privacyshield.gov.

 

We are committed to upholding the Privacy Shield Principles. Thus, we will resolve complaints about our handling and processing of your personal information. If you are an EU or Swiss individual with questions or complaints about our compliance with the Privacy Shield Program, please be advised, you should first contact us with any questions or complaints.

 

We are committed to delegating unresolved Privacy Shield complaints to United States-based JAMS, an alternative resolution service which aids in settling disputes. In the event your complaint does not receive time-sensitive acknowledgment from us, or if you believe your complaint has not been granted a satisfactory resolution, please contact https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim for more information or to file a complaint. Please be advised, JAMS services are provided free of charge for you.

 

In certain circumstances, you may invoke binding arbitration in an effort to achieve complaint resolution. Colombiacrestgold.com is subject to the investigation and enforcement capabilities of the Federal Trade Commission.

 

In the event we share personal data transferred to the U.S. under the Privacy Shield with a third-party service provider that processes such data on our behalf, then we will be liable for that third party’s processing in the event such processing is in violation of the Privacy Shield Principles, except in situations where we can prove that we are not responsible for the event or events which prompted such issues.

 

Your Choices

Accessing Information and Cancelling Accounts

In the event you wish to deactivate your account or request that we abstain from using your information, please contact us at privacy@colombiacrestgold.com. Please note that we may keep certain information as required by law or for our legitimate business intentions. We may store data collected about you in the forms of cached or archived copies for a certain period of time. 

 

Cookies and Trackers

Most web browsers have default settings which automatically accept cookies. According to your preference, you can typically adjust your browser to remove or reject browser cookies, although some Services may not maintain the same level of function if you disable cookies. If you no longer wish to receive tracking pixels, you will need to disable HTML images in your email client, but these changes may impact your ability to view images in other emails that you receive. Adobe’s website has thorough information regarding how to delete or disable local shared objects, or Flash cookies. Also, this site uses Google Analytics. To opt out of Google Analytics please visit https://www.google.com/settings/ads.

 

Visit the following sites to opt out of behavioral advertising: http://networkadvertising.org/choices/ or http://www.aboutads.info/choices/. For more information about cookies and trackers, please visit our Cookie Policy.

 

Email or Text Correspondence for Promotional Purposes

You may opt out of receiving promotional emails from Colombia Crest Gold. To do so, please follow the instructions in those emails or contact us as is detailed below. In the event you opt out of promotional emails or text messages, we may still send you non-promotional messages, including updates and information about your account or our continued business relations.

 

To opt out of receiving text messages from Colombiacrestgold.com at any time, reply via text by typing “STOP” to the short code from which the text message was sent to the enrolled mobile device. You will receive a confirmation message of your opt out activity when a message is sent to your mobile device but no additional messages from Colombia Crest Gold will be sent to you except in the event you opt in to these messaging services again.

 

Push Notifications and Alerts

With your permission, Colombia Crest Gold may send promotional and non-promotional push notifications or alerts to your mobile device. Also, we may send them to your desktop via your web browser. If you wish to disable these messages, you may do so at any time by changing the notification settings within your browser or on your mobile device.

 

Important Information for California Residents

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to disclose the following information as it relates to our collection, use, and disclosure of personal information.

 

Categories of Personal Information Collected: In the preceding 12 months, we have collected the following categories of personal information: identifiers; internet or other forms of electronic network activity information; and other information that relates to or is reasonably considered capable of having an association with you. Examples of the precise data points we collect can be found in the above “Collection of Information” section.

Business or Commercial Purposes for Collecting and Using Data: For each category of personal information we collect, we may use the personal information for the business and commercial purposes in the “How We Use Information” which are listed above.

Categories of Personal Data Sources: Each category of personal information we collect is collected from you and the sources described in “Information We Collect from Other Sources” are explained above.

Categories of Personal Data Disclosed: In the past 12 months, we have disclosed the following categories of personal information for business or commercial purposes: identifiers; and information related to internet and electronic network activity.

Categories of Third Parties With Whom We Share Data: We may share each category of personal information that we collect with the third parties, as are  listed in ‘How We Share Information’ above.

Exercising Your CCPA Rights

California consumers can review the ways in which they can exercise their rights under the CCPA below. An authorized agent may be designated to assist you with exercising these rights  or exercise them on your behalf. To learn more about this, email privacy@colombiacrestgold.com. The CCPA only applies to California residents.

 

Your Right to Know: You may request access to specific pieces of personal information we have collected about you in the last 12 months. You may also request additional information regarding our information practices, including the categories of the personal information we have collected about you, the sources of such collection, the types of personal information we share regarding business or commercial purposes, and the categories of third parties with whom we share your personal information.

Deletion of Information: You may request that we delete the personal information we have from your or the information we have collected about you. Please note, we may keep certain information as required or permitted by applicable law. In the event you request we delete your personal information, some of our Services may no longer be available to you.

Sale of Personal Information: California law requires transparent provision regarding the Personal Information we “sell,” and, for CCPA purposes, broadly entails situations in which we have shared personal information with partners in exchange for valuable consideration, and to provide you the opportunity to opt out of such sales. We share information that identifies you, including your name or email address in the event you submit a review, request information, or otherwise engage with the Services.

Please note, in order to opt out of cookie and other device identifier sharing, you must choose this option on every browser or device you use to access our Services, and, if you clear your cookies, you will need to renew your choice.

 

We will not discriminate against you for exercising any of your consumer rights under CCPA. We will not deny you goods or services, provide you with a different level or quality of goods or services, nor suggest that you may receive a different level or quality of goods or services.

 

Submit A Request

To submit your CCPA request, you can contact us at Colombiacrestgold.com, visit the Do Not Sell My Info web form or email privacy@Colombiacrestgold.com.

 

A verification request will be sent to the email address provided and confirm the request upon receipt of your response. If you have multiple email addresses on file with Colombia Crest Gold, you will have to initiate a separate consumer request for each email address we have obtained for you.



California Shine the Light Law

California’s Shine the Light law permits California resident users of our Service the right to request certain information regarding our disclosure of personal information to third parties for their own marketing purposes. To make a request, or to opt out of this sharing, please find the “Contact Us” information below.

 

European Union and Swiss Privacy Rights

If you are in the European Economic Area (“EEA”) or Switzerland, you have certain rights and protections under the law related to the processing of your personal data.

 

Legal Basis for Processing

If you are a resident of the EEA or Switzerland, we will only process your personal data in the following circumstances:

 

We need to use your personal data to perform our responsibilities under our contract with you (e.g., providing the Services you have requested).

We have a legitimate interest in processing your personal data. For example, we may process your personal data to send you marketing communications, to relay changes to our Services, and to provide, secure, and improve our Services.

You have provided consent for us to process your personal data.

 

Data Subject Requests

If you are in the EEA, you have the right to access the personal data we keep about you and request that your personal data be corrected, erased, or transferred. You have the right to reject or request that we restrict certain processing. If you are in Switzerland, you have the right to access, correct or erase the personal data we keep about you. You may also reject or request that we restrict certain processing. If you would like to exercise any of these rights, please contact us at privacy@Colombiacrestgold.com.

 

Questions or Complaints

If you are in the EEA or Switzerland and have concerns regarding the ways in which we process your personal data which we may not be able to resolve, you have the right to file a complaint with the data protection authority in your area of residence. Your local EEA Data Protection Authority’s contact can be found at: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm. For Swiss residents, contact details of the Swiss data protection authority, the Federal Data Protection and Information Commissioner (FDPIC) can be located here: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/address.html.

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